If you’re a trainer, there’s one scenario that’s almost impossible to avoid. It’s the scenario where you see a hand going up. The participant is about to ask a question. And there’s nothing wrong with the question, except that it’s out of left field. The participant is asking: How do I blazaboo the configulation spectroconfiture […]

So you’re going to run an online course or teleconference. And you’re pretty darned sure that you’re going to do all the talking. Which is kinda counterproductive at best. Clients learn better when they’re in the thick of things instead of just listening to your yada-yada. But it’s not like you haven’t tried to get […]

You’ve just finished your teleclass and you’re moving on to question stage. And then comes the moment that you think you’ll be flooded with questions, so you ask, “What questions would you like to ask me today?” And all you hear is the chilly wind of silence. So how do you get the audience to […]